We want you to be 100% satisfied with your purchase.  If you wish to request an exchange or refund, please follow the steps below.

Please note: our policy lasts thirty (30) days.  If thirty days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

How to Request a Refund

  • Visit our Refund Request page
  • Fill out the form explaining why you are requesting a refund
  • Submit your request

To complete your refund, you must provide the order number that was included on your emailed receipt.

Refunds (if applicable)

Before a refund is approved, we will first try to resolve whatever problem may have arisen, including download issues, corrupt digital files, or item exchanges.  If we are unable to resolve the issue, an refund may be issued.

If a refund is authorized, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)

We use Stripe, PayPal, and Amazon Pay as our payment processors.  Depending on which one you used, it may take a few days for them to process the refund after it is authorized.

If you haven’t received a refund yet, first check your bank account again.  Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank.  There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us using the information below.

Exchanges (if applicable)

We only replace items if they are defective or the download does not work due to a problem with our ecommerce store.  If you need to exchange it for the same item, contact using the info listed below.

Contact Us

If you have any questions about this return policy, please contact us using the details provided below:

Email: contact@johnrothra.com
Online Form: https://www.johnrothra.com/contact/