JLR Store

Updated 18 March 2021

General Information

Our policy lasts thirty (30) days.  If thirty days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Exchanges

We only replace items if they are defective or the download does not work due to a problem with our ecommerce store.

Refunds

Shipping is non-refundable.

Before a refund is approved, we will first try to determine and resolve whatever problem may have arisen.  If a refund is authorized, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or Missing Refunds (if applicable)

We use Stripe, PayPal, and Amazon Pay as our payment processors.  Depending on which one you used, it may take a few days for them to process the refund after it is authorized.

If you haven’t received a refund yet, first check your bank account again.  Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank.  There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us using the information below.

We offer two types of products in the JLR Store: digital (mp3s, ebook) and physical (branded merchandise).  Below are the return policies for each type of items.

Digital Products

If your are unable to download the file, we will offer additional options for downloading the file before authorizing a refund.  If we are still unable to provide the digital file to you, a refund may be issued.

Physical Products

All branded merchandise is manufactured on a print-on-demand basis and, as such, refunds or exchanges cannot always be approved.

Any claims for misprinted/damaged/defective items must be submitted within thirty (30) days after the product has been received.  For packages lost in transit, all claims must be submitted no later than thirty (30) days after the estimated delivery date.  Problems deemed an error on our part are covered at our expense.

If you notice an issue on the products or anything else on the order, please fill out return request.

Wrong Address

If you provide an address that is considered insufficient by the courier, the shipment will be returned to the manufacturer’s facility.  You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed Shipments

Shipments that go unclaimed are returned to the manufacturer’s facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).

We do not accept returns of sealed goods—such as but not limited to face masks—which are not suitable for return due to health or hygiene reasons.  You hereby agree that any returned orders with face masks will not be available for reshipping and will be disposed of.

Items Returned by Customer

Please contact us before returning any product.

Buyer’s Remorse. We do not refund or exchange orders for buyer’s remorse.

Size Exchanges. If the item you received is a different size than the size you ordered, then we offer exchanges and shipping is covered by us.  If you received the size you ordered, we do not offer exchanges or refunds on those items.  If you need a different size, you will need to place a new order at your expense for a face mask or a product in another size.

Notification for EU Customers

According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,

therefore JohnRothra.com reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

How to Request a Refund

1. Visit our Refund Request page
2. Fill out the form explaining why you are requesting a return
3. If it is a physical product, provide photos of the product showing the item and the problem (make sure to lay it out on a flat surface with good lighting)
4. Submit your request

To complete your refund, you must provide the order number that was included on your emailed receipt.

Contact Us

If you have any questions about this return policy, please contact us using the details provided below:

Online Form: https://www.johnrothra.com/contact/